Once your profile and activities have been added, you currently need to request Online Bookings to be enabled for your account. Once online bookings are enabled for your account, all your activities will now be bookable online.

For each bookable activity, please make sure the activities availability in the future is correct including the number of spaces available for each date. 

As you'll notice our commission rates are really low. This is because we work on a high volume of bookings and thus are able to costs per booking low.

When a customer makes a booking online, they are required to enter their credit card information and pay a 10%* deposit / reservation fee for the activity reservation.

If you have selected that verification is required for this activity an authorization will be placed on the credit card and an email will be sent to you and the customer stating verification is pending. You will need to either confirm (the card will then be charged) or deny the booking (the authorization will be voided). If no action is taken in 24 hours, the authorization will be voided and booking will be canceled. Once confirmed, the customer will receive a confirmation email on Kumutu letterhead for the booking. 

If verification is not required, the credit card will be charged and the customer notified of the booking confirmation immediately. 

You will then be able to view all upcoming bookings in your admin area and Kumutu will email you your daily bookings. 

Once a booking has been confirmed, you will receive all contact details for the customer, should you need to get in touch with them before they arrive. The customer is obligated to pay the remaining 90%* directly to you on arrival or earlier based on your terms and conditions. 

Cancelations

If there is a no-show or cancelation outside of your cancelation window, you can request Kumutu to provide you with the customer's credit card to charge them for either the full activity price or as your terms and conditions state.

If the customer cancels within the cancelation window (which you set when you created your activity) the customer will be fully refunded their deposit. 

If weather or reasons requires you to reschedule the customer's booking and no agreeable date/time is available, you can cancel the booking and the customer will be fully refunded.  

Additional payment models

The current payment model described above is called Payments Reserve. In the near future, Kumutu will roll out two other payment models: Payments Collect and Payments Advance. Payments Collect will only require the customer to enter their credit card and no deposit will be charged. The customer will pay the full amount to you on arrival and Kumutu will invoice you monthly for our commission. Payments Advance will require the customer to pay the full amount of the activity immediately when booking and Kumutu will transfer the activity cost, minus our commission, immediately after the customer has taken place in the activity. If either of these models interests you, please email support@kumutu.com for more information on when they will be available.

* The deposit percentage will change and is equal to the agreed commission rate with Kumutu.com.